Return & Refund
Every product purchased from CARLA comes with 30 days limited warranty. The warranty applies to products that have been confirmed as damaged, incomplete or mistaken (i.e. we sent the wrong product) by us, which may be replaced, exchanged or returned for a full refund at our sole discretion.
Any returns that fall outside the categories described above (damaged, incomplete or mistaken), may be returned or exchanged within thirty days of shipment only if the product is complete and unused. These returns will be subject to a 15% restocking fee (after any applicable taxes) and all return shipping charges are paid for by the customer. Refunds or exchanges will be issued as soon as we confirms receipt of the returned order.
To request a return, you need to send a reclamation letter to email@example.com. Your letter should contain a detailed explanation of a problem, photos / videos.
Once return approval, the items should be mailed to the following address:
No.6, Gutang North Road, Dawang High-tech Zone, Zhaoqing High-tech Industrial Development Zone, Sihui City, Zhaoqing City, Guangdong Province, China.
The images, colors, and finishes on the screen with physical product are approximate. If some metallization imperfections present in the product & slight color variation could occur, but both are not to be considered as a defect.
Damage to clear-coat and/or car paint is not under warranty, as it is not the fault of the vinyl film and can be caused by many different factors out of our control; Such as a damaged clear coat or paint, low quality paint job, repainted surfaces (not OEM paint) or wrong installation and/or removal technique. Please read our installation instructions for proper vinyl film removal techniques and procedures to avoid any possible damage to paint.
If you are not sure about any of the vinyl films or about wrapping, please contact us with your questions and concerns before placing an order. We are here to serve you as best as we can!